Database Cloud Architect

• Location-BUCHAREST, Romania
• Company-Oracle
• Job type-on site full time
• Experience level-mid senior level

preferred qualifications

• 6+ years of relevant Cloud IAAS & PASS (preferably OCI) experience and Ability to communicate effectively
• 6+ Years of overall experience in Any domain preferably Database system or network administration.
• Experience in Cloud Database Services – preferably OCI VMDB, EXACC, EXACS,ADB, ADW,MYSQL and NoSQL DB
• Proven experience in implementing, monitoring, and maintaining Cloud (AWS AZURE or OCI) solutions.

Cloud Compute – Creation and maintenance of instances, scaling, and OS Management Services.

Cloud IAM and IDCS – AuthN, AuthZ, federation using SAML & Identity cloud service, Create/Manage Compartments, User Groups, Policies, and dynamic user groups.

Cloud Networking  – VCN, Subnets, Gateways (IG, NAT, DRG, Service, Local Peering), Security Lists, Route tables, Network Security Group, VPN tunnels, Fast Connect.

Cloud storage – Storage best practices, storage performance metrics, Object Storage, Block Volume, File Storage, and Storage Migration services.

Cloud Security – Cloud guard Assessments, Configuration of Vault and Bastion.

Export & importing of SSL Certificate and updating of SSH Public/Private Keys

• Knowledge of Observability and Management – Basic concepts and Monitoring&Events
• IaaC tools like ansible, terraform etc.
• Should be able to understand Business requirements and map them to proposed solutions/enhancements
• Ability to drive performance issues and complex architecture issues.
• knowledge of OIC management of Oracle integrations

Responsibilities:

1. Manage and support customer environments in OCI cloud.
2. Designing a well-architected cloud deployment design in OCI adhering to the best practices principles and guidelines.
3. Applying automated configuration management & infrastructure provisioning.
4. Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Cloud products.
5. Manage customer escalations/expectations and ensure timely delivery of high-quality resolution on technical issues focusing on root cause analysis and prevention.
6. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
7. The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle products to avoid such problems in the future.
8. Educate and walk the customer through the problem-solving process.
9. Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs.

Job Description

As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and providing expert assistance to ensure the optimal performance, availability, and security of customer cloud environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service.