Cloud Support Engineer – Security
- Location-USA, VA, Herndon
- Company-AWS
- Job type-On-site, Full-time
- Experience level-Mid-senior level
PREFERRED QUALIFICATIONS
– One or more security-related certifications (CISSP, CEH, CISA, CISM, SECURITY+, OSCP, or related).
– Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE), Center for Internet Security (CIS) Benchmarks), Hardware Security Module (HSM), safeguarding sensitive data and implementing security best practices.
– Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
– Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
– Knowledge of security concepts/best practices in securing application architectures from external threats.
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BASIC QUALIFICATIONS
– 1+ years of software development, or 1+ years of technical support experience
– Experience troubleshooting and debugging technical systems
– Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field.
– Minimum of 1+ years of related professional and/or military experience.
– Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related) and understanding of identity and access management concepts, and technologies to secure corporate access (SSO, SAML, Identity federation) and experience securing architectures from various attacks (such as Distributed Denial of Service (DDoS), SQL Injection) and vulnerabilities and understanding of Cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).
Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.
•You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
•You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
•You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
•You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
•You will act as interviewer in hiring processes, and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday – Thursday, Tuesday – Saturday or Monday – Friday.
