Cloud Support Engineer-I, GovCloud Support Team (US)
- Location-Washington USA
- Company-Amazon
- Job type-on site full-time
- Experience level– Associate
PREFERRED QUALIFICATIONS
– Bachelor’s degree in Engineering/Computer Science/Mathematics or related field
– Understanding of 3-tier web application, and which components are stateful and which are stateless
– Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
– Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
BASIC QUALIFICATIONS
– 1+ years of technical support experience
– Bachelor’s degree in computer science or equivalent, or 6+ months of technical support experience
– Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)
– Knowledge of networking concepts, protocols, and tools (including HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
– Understanding of virtualization and cloud computing.
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Key job responsibilities
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customer’s individual needs
• Interact with leading engineers around the world
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events.
A suitable candidate would be someone who is extremely customer-focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.
