Cloud Support Associate
- Location-India, Bangalore
- Company-AWS India
- Job type-Remote, Full-time
- Experience level-Associate
PREFERRED QUALIFICATIONS
– Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
– Basic knowledge in Networking (TCP/IP, DNS) /Database
– Strong customer focus & multi-tasking skills
– Exposure to Cloud computing and basic knowledge of Kafka
BASIC QUALIFICATIONS
– Bachelor’s degree OR equivalent experience in a technical position
– 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR OR Dev-ops.
– Troubleshooting / Support experience in Kafka
– Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
– Excellent oral and written communication skills
– Self-starter who is excited about technology
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Key job responsibilities
First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
